How WiFi Can Help With Covid 19 Contact Tracing

With our CU Social WiFi platform

The COVID-19 pandemic and lack of international travelers have all business owners around the island struggling.

With costly operational changes to make, concerns about the health of their staff and patrons, a devastating drop in revenue, there is a flood of problems to deal with and it’s not surprising that many are having trouble accomplishing all that is required to get their businesses back on track.

Contact tracing plays a crucial role in the protection of your staff as well as providing customers an easy, private, and stress-free way to log their visit to your business.

What Is Contact Tracing?

In response to the COVID-19 crisis, many governments around the world recommend that brick-and-mortar businesses conduct contact tracing, and in some places, the practice is mandatory.

It’s a way for the businesses to contribute to ending the global pandemic. 

When a person is diagnosed with COVID-19, a public health worker will ask them who they’ve been in contact with and where they spent time while sick.

If the person has been to your client’s establishment, the business owner may be asked to provide a list of people who were on the premises at the same time as the infected individual.

The contact information collected will be used as education, information, and support to understand their risk and how to monitor themselves for illness.

The Ultimate Data Collection Tool Gets a New Job

When marketing is your goal, using CU Social WiFi excels as a tool for customer data collection, and now you can put it to use in helping to stop the spread of COVID-19.

The first thing to do is determine whether contact tracing is mandatory where your business is located.

If it is, the government will have specified exactly which pieces of personal data must be collected.

If specific contact tracing data is not mandated, as a minimum you should plan to collect the following pieces of data about each patron, for example:

Phone Number
Email Address

Collecting that data from each customer manually, whether staff members jot down the details or enter them into a tablet, requires too much interaction between staff and patrons.

A far superior alternative is to collect contact tracing data as part of the CU Social WiFi login process.

Want to take it further? Let us me show you how!

Signage and a verbal request from staff members can explain the policy to patrons: the establishment is collecting data for contact tracing purposes, and providing the data is a requirement for all patrons.

After guests use the WiFi login screen to provide the required data, they’ll see a custom thank you page that shows any special offers or deals that are currently running.

Collecting contact tracing data using guest WiFi is much safer, more flexible, and more secure than other methods.


The Benefits of Using Guest WiFi for Contact Tracing

Manually interviewing patrons and writing down the contact tracing data creates several problems—it takes too long, it’s error-prone, and, at the end of the day, the collected data will probably have to be transferred to a more permanent and secure format.

Even some of the many digital solutions available at the moment share some of those drawbacks.

In this section, we’ll explain that using your WiFi login to collect contact tracing data is safer for staff and patrons, it offers more flexibility than alternative solutions, and it’s more secure.

Safe Data Collection

Imagine a restaurant hostess who has just seated a party of five in the establishment’s indoor or outdoor seating area.

She pulls out pen and paper, and, through a mask, explains the requirement that each member of the party must provide their contact information.

Asking for clarification about how names are spelled and repeating misheard phone numbers becomes tiresome; everyone’s mask stays on for a minute, but the information exchange becomes so frustrating that safety protocols are abandoned.

Or when the waiter brings a pen and paper for the patrons to fill out their own details, a pen that everyone else had touched before. This procedure goes against the pandemic safety protocols.

By the end of the shift, that scenario is repeated dozens of times, resulting in protracted, contact-intensive interactions that put the staff and patrons at risk.

Getting patrons to provide contact tracing data via the WiFi login process is safer. There’s less back-and-forth communication.

Signage and a brief verbal statement from the hostess are all it takes to alert patrons to the policy. Then, customers use their mobile phones to fill in the required contact tracing data.

When all the necessary fields are entered, and the patron clicks the Login button, the critical execution of contact tracing data collection will be complete, with very little personal interaction required.

Flexibility in Contact Tracing Data Collection

The CU Social WiFi platform makes it incredibly easy to collect any additional data you’ll need for contact tracing.

A simple login screen can display First Name, Last Name, Email, and Phone.

If contact tracing is mandatory, there may be additional requirements, like collecting personal ID numbers. All the fields can be set as required so you won’t get incomplete contact tracing data.

Additional flexibility comes from using the login process to reassure customers, explicitly stating the purpose for the data collection, and ensuring data privacy. A post-login thank you message can include comforting details about the establishments’ approach to safety during the pandemic.

Greater Accuracy and Data Security

Asking a person to say their full name, email address, and phone number out loud in a public place is asking too much. The information will be broadcast to everyone within hearing range, plus, it’s not even an effective way to exchange detailed information.

There’s also little chance that the person recording the data will get every detail correct without needing clarification.

Getting people to enter the information themselves is the answer, but passing around a guest book, digital or otherwise, is out of the question.

Patrons need to enter the contact tracing data on their own mobile devices, as this will ensure safe, accurate data collection.

Digitally collecting and storing data is much more secure than an approach that involves manual collection. If the information is recorded on paper, the paper can be misplaced or seen by people who aren’t authorized.

Data security is important not only for customer privacy but also so that collected data can fulfill its purpose in contact tracing.



The last thing any business owner wants is to get a call from a public health worker with news that one of their patrons has tested positive for COVID-19. But if it happens, it’s vitally important that the business owner has contact information for all the patrons that may have been affected.

If contact tracing information is collected via a guest WiFi login, the needed data is in a database, from which a report can be generated.

That’s how vitally important public health information should be handled.


Reopen and welcome customers back to Phuket with simple, easy to use systems that comply with contact tracing requirements!